Terms of Service

1. What Loople Is

Loople provides software that helps families, members, and community organizations manage memberships, programs, events, registrations, payments, communications, volunteer activity, community feeds, and related operations.

Organizations using Loople may include clubs, teams, leagues, schools, churches, recreational organizations, and other membership-based communities.

Loople provides the software platform. Loople does not operate or control the real-world activities of organizations using the Services.

Organizations remain responsible for their own:

• Membership decisions
• Programs and events
• Coaches, employees, volunteers, and staff
• Facilities
• Physical supervision
• Safety procedures
• Waivers and releases
• Refund and cancellation policies
• Eligibility rules
• Custom registration questions
• Compliance with laws applicable to their activities

A Loople account belongs to the individual user. A community membership is a relationship between that user and an organization. Leaving, suspending, or deleting a community does not automatically delete the user's Loople account. See Historical Records and Leaving a Community.

2. Eligibility and Accounts

You must provide accurate information when creating or using an account and keep your information reasonably current.

You are responsible for maintaining control of the email account, device, and authentication methods used to access Loople.

Loople currently supports:

• Passwordless email authentication using one-time codes
• Google Sign-In
• Sign in with Apple on supported Apple devices

You may not:

• Impersonate another person
• Create an account using information you are not authorized to use
• Attempt to access another person's account
• Share access in a way that creates a security or safety risk
• Circumvent account restrictions or suspensions

Loople may require additional verification if we reasonably believe an account may be compromised, misused, or associated with fraud or abuse.

3. Family Accounts and Dependents

Loople allows parents and guardians to create dependent profiles connected to a family account.

A dependent profile may include information such as name, date of birth, community participation, program participation, registration information, and other information provided by a parent, guardian, or organization.

Children under 13 do not receive independent Loople login access in the current product. See our Privacy Policy.

Teenagers ages 13 through 17 may receive login access only after a parent or guardian explicitly invites or enables them.

A parent or guardian is responsible for the dependent information they provide and for determining whether granting teen login access is appropriate.

Loople may provide guardian controls related to teen account access and messaging.

At age 18, the Services may treat the user differently for account and guardianship purposes based on then-current product functionality and applicable law.

Loople may modify dependent and teen account functionality over time to improve safety, privacy, and account control.

4. Teen Messaging and Guardian Controls

Loople supports communication between members, including communication between adults and teenagers where permitted by applicable guardian controls and community context.

Legitimate uses may include communication between:

• Coaches and participants
• Directors and members
• Administrators and volunteers
• Program leaders and attendees
• Members coordinating schedules, events, setup, or community activities

Guardian-controlled teen messaging settings may restrict messaging to:

• Disabled
• Family only
• Open with guardian supervision

In supervised teen-adult conversations, a guardian may be able to observe the conversation. Guardians may also receive notices when a teen begins a conversation with a new adult.

Community administrators do not receive blanket access to private direct messages merely because they are administrators.

Loople may review particular communications when reasonably necessary to:

• Investigate a safety concern
• Respond to a report
• Enforce these Terms
• Prevent abuse
• Protect users
• Comply with law

Loople does not promise that every harmful, inappropriate, unsafe, exploitative, or abusive communication will be detected.

If you believe a child or teenager may be at risk through Loople, contact support@joinloople.com.

5. Communities and Administrators

Organizations may create and administer communities through Loople.

Authorized community administrators may manage information reasonably necessary to operate their organization, including information related to:

• Membership
• Programs
• Events
• Registrations
• Volunteer activity
• Waivers
• Payments
• Member contact information for operational purposes

Community administrators are responsible for acting within the authority granted to them by their organization.

Community administrators may not use Loople data for unrelated, unlawful, deceptive, abusive, or unauthorized purposes.

An organization may remove or suspend a person from its own community.

Removal from one community does not automatically remove the user from Loople or from other communities.

Organizations are responsible for their own decisions regarding membership eligibility, participation, discipline, refunds, waivers, rules, and real-world operations.

6. Organization-Created Questions and Data Collection

Organizations may create custom registration or onboarding questions.

These questions may request information relevant to the organization's activities, including information such as emergency-contact details, shirt size, allergy information, or other operational information.

The organization—not Loople—is responsible for determining whether its questions are appropriate, necessary, lawful, and consistent with any consent or notice obligations that apply to the organization.

Organizations must not use Loople custom fields to collect:

• Passwords
• Full payment-card numbers
• Social Security numbers
• Unnecessary government identification numbers
• Information that the organization is not legally permitted to collect

Loople may remove, disable, or restrict forms or questions that we reasonably believe create legal, privacy, security, or safety risks.

7. Community Rules, Waivers, and Agreements

Organizations may provide their own rules, handbooks, waivers, releases, codes of conduct, or other agreements through Loople.

Organizations may also require acceptance of certain program-specific waivers or terms before enrollment.

Unless Loople is expressly identified as a party, those agreements are between the organization and the member or participant.

Loople does not:

• Draft those agreements on behalf of the organization
• Guarantee that they are enforceable
• Determine whether they satisfy applicable law
• Assume responsibility for the underlying activity

Organizations are responsible for determining what agreements, permissions, waivers, or releases they need.

8. User-Generated Content

Users and organizations may submit or create content through the Services, including:

• Posts
• Comments
• Replies
• Direct messages
• Group messages
• Profile images
• Feed photos
• Files
• Documents
• Event content
• Program content
• Community content

You retain ownership of content you submit.

By submitting content to Loople, you grant Loople a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, resize, transmit, display, back up, moderate, and otherwise use that content as reasonably necessary to operate, secure, improve, and provide the Services.

This license does not transfer ownership of your content to Loople.

You represent that you have the rights necessary to submit the content you provide.

You are responsible for obtaining any permissions, releases, or consents required for content you upload, including photos or information involving minors.

Loople may remove, restrict, or disable access to content that we reasonably believe:

• Violates these Terms
• Violates law
• Infringes intellectual-property rights
• Creates a safety risk
• Is abusive, exploitative, harassing, deceptive, or fraudulent
• Sexualizes or endangers minors
• Interferes with the Services
• Creates material risk to users, organizations, or Loople

9. Optional Avatar Generation

Loople may offer an optional feature that creates a stylized avatar from a photo you provide.

If you choose to use this feature, your selected image may be sent to OpenAI for image processing and generation.

By using the avatar feature, you authorize Loople and its service providers to process the selected image for that purpose.

You must have the right to use any image you submit.

Private community messages and posts are not submitted to OpenAI for unrelated general-purpose model training as part of the avatar-generation feature. See our Privacy Policy.

10. Payments to Organizations

Organizations may connect their own Stripe accounts through Stripe Connect.

Members may use Loople-powered checkout to pay organization charges such as:

• Dues
• Program registrations
• Event-related charges
• Other organization-defined fees

Stripe handles payment-card credentials.

Loople does not intend to store raw payment-card numbers.

Loople may receive and store transaction identifiers, payment status, amounts, fee information, refund information, and other metadata needed to operate and support the payment flow.

Loople may charge a platform or service fee on qualifying Loople-powered Stripe Connect transactions.

The default platform fee may vary by organization or commercial arrangement.

Loople does not claim a fee on unrelated payment activity conducted independently by an organization outside the Loople-powered payment flow.

11. Refunds and Disputes for Organization Charges

Organizations establish and control their own refund and cancellation policies for purchases made from them.

If you request a refund for dues, registrations, programs, or similar organization charges, the organization is generally responsible for deciding whether the refund will be granted.

Authorized organization administrators may be able to process eligible refunds through Loople.

Loople is not responsible for an organization's independent refund decision unless the disputed amount was paid directly to Loople. See Community Pro and Fees Paid to Loople.

Payment disputes and chargebacks may also be subject to Stripe's rules and the policies of the card issuer or financial institution involved.

12. Community Pro and Fees Paid to Loople

Organizations may purchase paid Loople plans, including Community Pro subscriptions.

Current Community Pro plans are billed monthly through Stripe unless a different commercial arrangement is expressly agreed.

Paid features, pricing, limits, and plan names may change over time. See Pricing.

If an organization fails to pay amounts due, Loople may:

• Restrict paid features
• Suspend access to paid functionality
• Suspend or downgrade the organization's paid plan
• Take other reasonable steps related to nonpayment

Suspending or canceling an organization's paid Loople plan does not automatically delete individual Loople user accounts.

Loople controls refunds of amounts paid directly to Loople.

Any separately negotiated commercial agreement between Loople and an organization may supplement or override these Terms for that organization where expressly stated.

13. Historical Records and Leaving a Community

Leaving or being removed from a community does not automatically erase records created while you participated in that community.

Organizations may retain legitimate historical records such as:

• Membership history
• Program enrollments
• Registrations
• Payments
• Volunteer signups
• Waiver acceptances
• Other operational records

Historical membership should be treated as inactive or former participation rather than current membership.

A user may continue using Loople through other communities even after one community relationship ends.

14. Data Exports

Authorized organization administrators may export certain information from Loople, including program rosters and finance transaction data where those features are available.

Once an organization exports information from Loople, the organization is responsible for how that exported copy is stored, shared, secured, retained, and deleted.

Loople remains responsible for information that remains within Loople's systems as described in our Privacy Policy.

15. Notifications and Communications

Loople may send communications related to your use of the Services, including:

• Authentication and security emails
• Login codes
• Account invitations
• Community announcements
• In-app notifications
• Push notifications
• Payment-related notices
• Registration-related notices
• Product and service updates
• Marketing communications where permitted

Supported push-notification categories may be controlled through Loople or your device settings.

You may opt out of marketing communications, but you may still receive transactional, legal, account, security, and service-related communications.

SMS is not part of Loople's current launch communications.

16. Acceptable Use

You may not use Loople to:

• Harass, threaten, intimidate, or abuse another person
• Groom, exploit, sexualize, or endanger a minor
• Facilitate sexual exploitation or abuse
• Engage in fraud or deception
• Impersonate another person or organization
• Violate law
• Send spam or unauthorized bulk communications
• Distribute malware or malicious code
• Attempt to bypass security controls
• Probe, scan, or test systems without authorization
• Scrape or harvest information except as expressly permitted
• Interfere with or disrupt the Services
• Attempt to gain unauthorized access to accounts, systems, or data
• Circumvent suspensions, bans, or restrictions
• Collect sensitive information through custom fields in violation of these Terms
• Use Loople in a manner that materially harms users, organizations, or the platform

Loople may investigate suspected violations and take appropriate action.

17. Platform Enforcement

Loople may suspend, restrict, or permanently terminate access to the Services if we reasonably believe a user:

• Violated these Terms
• Engaged in fraud
• Created a security risk
• Abused another user
• Endangered or exploited a minor
• Used the Services unlawfully
• Repeatedly violated community or platform rules
• Created material risk to Loople, users, or organizations

Communities may independently suspend or remove users from their own communities.

Loople may retain information reasonably necessary to:

• Prevent fraud
• Investigate abuse
• Enforce safety restrictions
• Resolve disputes
• Meet legal obligations
• Maintain security
• Enforce platform restrictions

Termination of access does not require Loople to erase records we are legally permitted or reasonably required to retain. See Termination.

18. Intellectual Property

The Loople name, software, design, logos, trademarks, interfaces, code, and other materials provided by Loople are owned by Loople or its licensors and are protected by intellectual-property laws.

These Terms do not grant you ownership of Loople's software or intellectual property.

Subject to these Terms, Loople grants you a limited, personal, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose.

You may not copy, reverse engineer, resell, sublicense, or commercially exploit the Services except as permitted by law or authorized by Loople.

19. Copyright and Intellectual-Property Complaints

If you believe content on Loople infringes your copyright or other intellectual-property rights, contact:

support@joinloople.com

Please include enough information for us to understand the claim, identify the material at issue, and contact you.

Loople may remove or restrict access to allegedly infringing material where appropriate.

We may request additional information before acting on a complaint.

20. Third-Party Services

Loople relies on third-party services to operate parts of the platform, including services for:

• Authentication
• Hosting
• Database infrastructure
• File storage
• Payments
• Email
• Analytics
• Error monitoring
• Push notifications
• Optional avatar generation

Current providers include:

• Supabase
• Stripe
• Resend
• PostHog
• Vercel
• Sentry
• Google
• Apple
• Expo
• OpenAI

Your use of certain features may also be subject to the terms and privacy practices of those providers.

Loople is not responsible for third-party services outside our reasonable control.

21. Privacy

Our collection and use of personal information is described in the Loople Privacy Policy.

By using Loople, you acknowledge that you have read the Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

22. Service Availability

Loople does not guarantee uninterrupted, error-free, or continuously available service.

The Services may experience:

• Maintenance
• Outages
• Bugs
• Delays
• Technical failures
• Third-party service interruptions

We may modify, suspend, limit, or discontinue features or portions of the Services.

Where practical, Loople may provide reasonable notice of material changes affecting paid customers.

No public uptime guarantee or service-level agreement applies unless Loople expressly agrees otherwise in a separate written agreement.

23. Changes to the Services

Loople may add, modify, restrict, replace, or discontinue features over time.

We may also change technical requirements, plan limits, pricing, or product functionality.

We will use reasonable efforts to avoid unnecessarily disrupting paid users, but we do not guarantee that every feature will remain available indefinitely.

24. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

LOOPLE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY ORGANIZATION OR ACTIVITY.

LOOPLE DOES NOT CONTROL OR GUARANTEE:

• THE CONDUCT OF USERS
• THE CONDUCT OF ORGANIZATIONS
• THE SAFETY OF REAL-WORLD EVENTS OR ACTIVITIES
• THE QUALIFICATIONS OF COACHES, STAFF, VOLUNTEERS, OR ADMINISTRATORS
• THE ACCURACY OF ORGANIZATION-CREATED CONTENT
• THE ENFORCEABILITY OF ORGANIZATION WAIVERS OR RULES
• THE DETECTION OF EVERY SAFETY OR ABUSE CONCERN

TO THE EXTENT PERMITTED BY LAW, LOOPLE DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPLE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPLE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNTS YOU PAID DIRECTLY TO LOOPLE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
2. ONE HUNDRED U.S. DOLLARS (US $100).

This limitation does not apply where applicable law prohibits such a limitation.

26. Indemnification by Organizations and Users

To the extent permitted by law, you agree to indemnify and hold harmless Loople and its officers, directors, employees, contractors, and affiliates from claims, liabilities, losses, damages, and reasonable expenses arising out of or relating to:

• Your violation of these Terms
• Your misuse of the Services
• Content you submit
• Your violation of another person's rights
• Your unlawful conduct

If you use Loople on behalf of an organization, the organization also agrees to indemnify Loople from claims arising from or related to the organization's:

• Programs
• Events
• Facilities
• Coaches
• Employees
• Volunteers
• Membership decisions
• Waivers
• Refund decisions
• Custom data collection
• Real-world operations
• Violation of applicable law

This section applies only to the extent permitted by applicable law.

27. Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules.

There is no mandatory arbitration requirement under these Terms.

To the extent a dispute must be brought in court, the parties agree that courts located in Michigan may exercise jurisdiction where legally permitted.

Nothing in this section limits rights that cannot lawfully be waived under applicable consumer-protection or privacy laws.

28. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the Services, by email, or by another reasonable method.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms where permitted by law.

If you do not agree to updated Terms, you should stop using the Services.

The “Effective Date” at the top identifies the current version.

29. Termination

You may stop using Loople at any time.

Loople may suspend or terminate access as permitted by these Terms.

Termination does not automatically eliminate:

• Historical community records
• Payment records
• Safety or abuse records
• Fraud-prevention information
• Legal records
• Other information Loople or an organization is permitted or required to retain

Sections that by their nature should survive termination remain in effect, including provisions concerning intellectual property, payments, disclaimers, limitation of liability, indemnification, governing law, and enforcement.

30. General Terms

These Terms, together with the Privacy Policy and any applicable written commercial agreement, form the agreement between you and Loople regarding the Services.

If any provision is found unenforceable, the remaining provisions remain in effect.

Loople's failure to enforce a provision does not waive our right to enforce it later.

You may not assign these Terms without Loople's consent. Loople may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction.

Headings are for convenience only and do not affect interpretation.

31. Contact

Questions about these Terms may be sent to:

Loople, Inc.
Michigan, United States
support@joinloople.com

You can also visit Support or read our Privacy Policy.